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Author Topic:  My service experience  (Read 943 times)

Offline The Catseye Cleaner

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My service experience
« on: April 20, 2017, 04:02 »
Well, What can I say? Had to send the CTX down to Adelaide 'cos the screen went blank on me. Truth is, it started to fail about 18 months ago; a small dead spot with a few dead pixels which just grew larger over time. It didn't bother me too much because it didn't cover over any part of the screen I needed to see. And 'cos the CTX is my "go to" detector I just put up with it as it was.


Anyway, one day I went to turn it on and nothing, nada, zilch. The screen had completely given up the ghost. So now I had to blow the dust off the old explorer II and send the 3030 off to have it fixed.



Now I've had the CTX for probably close on five years and it's well out of warranty. I was expecting I'd have to pay for the repairs but I was very pleasantly surprised when it arrived back in Mackay a couple of weeks later with a big fat zero on the bottom line of the invoice.



Yes, the guys at Minelab replaced the screen and it's supporting electronics as well as installed chassis rails (whatever that is) and updated the software, all for nicks. They even replaced the cap that covers the USB socket for me.



I must say, I'm thoroughly impressed by the repair and with the level of service I have received.



In the not too distant future I will be moving to outback Western Australia; yes, that part of outback Western Australia, and I'll be in the market for a quality P.I. gold detector.



As I sit here writing this, there are 7 detectors hanging on the wall behind me (and no, I don't own a detector shop). Considering the amount of money I've poured into this hobby over the years, I was entertaining ideas of perhaps easing myself into the gold prospecting side of detecting via the, well let's say, lower end of the detector market.



However, since I know first hand the benefits of using a good quality machine, and have experienced excellent after sales service, I've had a change of heart. I've decided I'm going with a brand who stand proudly behind the products they make and back them with terrific after sales service.... even after the warranty has run out.



No prize for guessing what brand that will be! Now all I got to do is work out how to tell the Mrs. Catseye that I'm expecting again, and baby number 8 is on it's way....... big families are expensive and this baby will be the dearest of them all.



Wish me luck..



Catseye.






Linkback: http://forum.kimbucktwo.com/index.php?topic=31406.0
« Last Edit: April 20, 2017, 04:13 by The Catseye Cleaner »
  • Detector(s) owned/used: Minelab Explorer II x 2 + Sunray X1 probe, Minelab Excalibur II, Minelab Sovereign Elite, Garrett Infinium LS, Garrett A2B, Minelab CTX3030, Garrett Pro-Pointer Detectnix X-Pointer, Garrett Carrot, Minelab Musketeer Advantage.
  • Oldest find: 1805 - 1806 King George III Large Penny
If it ain't got an 18 in front it's just another coin.

Offline Dutchy (Jarhead)

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Re: My service experience
« Reply #1 on: April 20, 2017, 04:59 »
Good to hear from you again.  The only dealing I had with Minelab was way back when the first Explorers came out that developed a crack in the stem. I sent it back  after 2 years and it was fixed including new decals and buttons.  Looked like a brand new machine. 
  • Detector(s) owned/used: Beaten up ETrac, CTX 3030
  • Oldest find: 1655 French coin (found in Australia)
Research

Offline Rwork

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Re: My service experience
« Reply #2 on: April 20, 2017, 06:27 »
Good to read that Minelab looked after you and your machine.
 If you purchased one of the Gpx range make sure you get one of the new type of aftermarket coils.

I see the project to make different coils for the 2300 has been restarted. It involves a different mount for the coil, running the lead outside the shaft and a new cover up the top.
  • Detector(s) owned/used: Owned,Two Mlb 5000. Sovs,GT and XS, Ace 250's.
  • Oldest find: Ancient gold and 1797 cartwheel penny.

Online whitehunter

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Re: My service experience
« Reply #3 on: April 20, 2017, 07:29 »
Been a long time no see on here from you TCC , good to see your still out there and having a go . Good luck with your new machine and the gold , if your heading up Pilbara way your in for some mighty hot conditions . I found after 3 years there that i had gotten fairly used to it but adapting to heat gets harder as we get older . Hope you post some big nugs here .
  • Detector(s) owned/used: ebay cheapo , Coinmaster , White's mxt pro ,Minelab 2100 , Minelab Equinox 800 , White's Surf P I . Makro Gold Racer , Nokta fors Relic , Whites MX 5
  • Oldest find: 1854 penny , 1816 shilling , cartwheel penny , 1895 gold sovereign , 1842 Groat


Offline kg1

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Re: My service experience
« Reply #4 on: April 20, 2017, 07:58 »
I too have had nothing but exceptional service from Minelab.

  • Detector(s) owned/used: xterra70

Offline daviddi

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Re: My service experience
« Reply #5 on: April 20, 2017, 09:38 »
Catsey, always good to read about how well Minelab treat their customers. 
I have a lot of admiration for their service and how they have treated me and many others over the years always needs some mention. 
For me aswell starting with a simple fix that Minelab were best to do on my original Explorer XS they looked after me in resolving the problem.
So long as Minelab continue to offer us such good products with superior backup, they'll get my business.  




Well, What can I say? Had to send the CTX down to Adelaide 'cos the screen went blank on me. Truth is, it started to fail about 18 months ago; a small dead spot with a few dead pixels which just grew larger over time. It didn't bother me too much because it didn't cover over any part of the screen I needed to see. And 'cos the CTX is my "go to" detector I just put up with it as it was.




Anyway, one day I went to turn it on and nothing, nada, zilch. The screen had completely given up the ghost. So now I had to blow the dust off the old explorer II and send the 3030 off to have it fixed.



Now I've had the CTX for probably close on five years and it's well out of warranty. I was expecting I'd have to pay for the repairs but I was very pleasantly surprised when it arrived back in Mackay a couple of weeks later with a big fat zero on the bottom line of the invoice.



Yes, the guys at Minelab replaced the screen and it's supporting electronics as well as installed chassis rails (whatever that is) and updated the software, all for nicks. They even replaced the cap that covers the USB socket for me.



I must say, I'm thoroughly impressed by the repair and with the level of service I have received.



In the not too distant future I will be moving to outback Western Australia; yes, that part of outback Western Australia, and I'll be in the market for a quality P.I. gold detector.



As I sit here writing this, there are 7 detectors hanging on the wall behind me (and no, I don't own a detector shop). Considering the amount of money I've poured into this hobby over the years, I was entertaining ideas of perhaps easing myself into the gold prospecting side of detecting via the, well let's say, lower end of the detector market.



However, since I know first hand the benefits of using a good quality machine, and have experienced excellent after sales service, I've had a change of heart. I've decided I'm going with a brand who stand proudly behind the products they make and back them with terrific after sales service.... even after the warranty has run out.



No prize for guessing what brand that will be! Now all I got to do is work out how to tell the Mrs. Catseye that I'm expecting again, and baby number 8 is on it's way....... big families are expensive and this baby will be the dearest of them all.



Wish me luck..



Catseye.



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